Cases we can review
IRONWOOD MILLS SDN. BHD. reviews return, refund, or exchange requests only for accepted issues: wrong item sent, item materially different from the product page, damaged/defective item on arrival, or delivery exceeding the stated shipping timeline.
Clothing/Footwear condition rules
For this product category, review depends heavily on size, fit, colour, hygiene condition, tag condition, and order selection. Requests may be declined for worn, washed, stained, scented, altered, tag-removed, or size-change requests outside policy.
Evidence needed
Customers should provide clear order details, photos, and where possible a continuous unboxing video showing the sealed parcel, shipping label, packaging, and product condition before use.
Request deadline
Requests must be submitted to ironwood-mills@outlook.com within 24 hours after receiving the parcel. Late requests or requests without sufficient evidence may not be accepted.
Outcome after review
If approved, we may arrange replacement, exchange, refund, or another suitable resolution depending on the issue, product condition, and available stock.
Refund Method
Approved refunds will be refunded to the original payment method or the customer’s bank account, as applicable.
Returning items
Items must not be sent back without approval. Our team will advise the return method for approved cases.